Hospital Policy

Tuscawilla Animal Hospital

Hospital Policy: Appointment Policy

To ensure that every patient receives the time and attention they deserve, we operate primarily by appointment. Although we primarily see scheduled appointments, walk-ins or urgent visits are always welcome. While we make every effort to see clients promptly, emergencies will always take precedence, which may occasionally result in appointment delays. We appreciate your understanding and patience as we prioritize the health and well-being of all our patients.

Hospital Policy: Drop-Off Appointments

For added flexibility, we offer drop-off appointments. This option allows you to bring your pet at a time that works best for you and leave them with us for a few hours. Drop-off appointments are typically scheduled in the morning so our doctors can evaluate your pet between appointments or during reserved time blocks for admitted patients. After the examination, the attending doctor will call to discuss the diagnosis and provide discharge instructions.

Hospital Policy: Vaccination Requirements

To ensure the safety of all animals in our care, we require that your pet’s vaccinations be current unless medically unadvised. This policy helps us maintain a healthy environment for everyone.

Hospital Policy: Pet Arrival Policy

While we strive to create a welcoming and calming experience, pets may feel uneasy in unfamiliar surroundings with new people and other animals. For the safety of all, we kindly ask that pets be restrained on a leash or in a secure carrier when entering the clinic.

Hospital Policy: Payment Policy

We require full payment at the time services are rendered. For your convenience, we accept the following payment methods: Visa, MasterCard, Discover, Care Credit, American Express, Apple Pay, cash, and personal checks.

We aim to provide clear and transparent billing to ensure your experience is seamless and stress-free. We encourage all clients to discuss finances with our doctors.

Privacy Policy

By visiting the Tuscawilla Animal Hospital website, you accept the privacy policy below.

We do not collect or give out any information to any third-party vendors or internet businesses, and no information will be disclosed from us to outside parties. This policy is strictly adhered to and we recognize the importance of protecting the personal privacy of our clients, patients, and any individual visiting our site.

To provide your pets with the best care and treatments, we may collect and share some of you and your pet’s information with our veterinarians or any health professionals caring for your pet (i.e. specialists). Some of the information we may collect includes:

Personal details such as your name, your pet’s name, your pet’s date of birth, your email address, home address and telephone number
Radiographs
Records of previous diagnostics
Records of previous treatments
Dental, medical, or surgical history
Dates of your pet’s appointments

Consumer information is not shared with third parties for marketing purposes.

Privacy: Following the Data Protection Act of 1998, Tuscawilla Animal Hospital keeps all collected information confidential. We don’t disclose your data to any third parties. You have the right to view and request copies of data we hold. You can also opt out of our communications anytime through:

Email, using the “unsubscribe” link in our messages
Text, by replying “stop” to our messages
Sending us a letter
Calling our office

We’re committed to respecting your privacy and ensuring that your information stays safe with us.

SMS/Text Messaging Services

Types of Messages: Please note that by providing your phone number, you are consenting to receiving text messages from Tuscawilla Animal Hospital, including but not limited to: appointment confirmation, reminders, and cancellations; updates regarding your pet’s care; news about our services or promotions; notifications regarding clinic closures or changes to our business hours.

Texting Cadence: You may receive up to 1 message per month regarding promotions on services. Appointment-related messages and patient care update messages will be sent as needed.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and service plan. Tuscawilla Animal Hospital is not responsible for additional charges incurred by your service provider.

Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying ‘STOP’ to any text message you have received from us. For any additional help, please contact us directly by phone call at 407-699-1500.

Privacy and Data Use: Text messaging and data from these services are subject to our aforementioned Privacy Policy. We will not sell, rent, or share your phone number with third parties without your consent.

Disclaimer: Tuscawilla Animal Hospital is not responsible for missed SMS communications due to technical issues or errors from your mobile service provider.

Thanks for visiting our website and we hope that you schedule an appointment with us. To learn about useful resources for your pet – visit our useful information page now.